Privacy Policy

Refuge Memorial
Effective Date: October 15, 2025

Refuge Memorial (“Refuge Memorial,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, contact us, or use our services, including our mobile messaging (SMS/MMS) program.

1. Scope

This Policy applies to information we collect online (websites, web forms, email, SMS/MMS) and offline (phone). It does not apply to third-party websites or services we do not control.

2. Information We Collect

  • Identifiers and contact information: name, email, phone number, mailing address.

  • Commercial information: inquiry details, requested services, records of communications.

  • Internet and device data: IP address, cookie IDs, browser type, pages viewed, referring/exit pages, timestamps.

  • Communications content: messages you send to us (including SMS/MMS), call notes, support requests.

  • Inferences: preferences derived from other data (e.g., service interests).

We collect information directly from you, automatically via cookies and similar technologies, and from service providers that help us operate our services.

3. How We Use Information

We use information to:

  • Provide, operate, and improve our services and websites;

  • Respond to inquiries and provide customer support;

  • Send transactional or service communications (including SMS/MMS if you opt in);

  • Personalize content and measure engagement;

  • Maintain security and prevent fraud;

  • Comply with law and enforce our terms.

4. Mobile Messaging (SMS/MMS) Terms

By providing your mobile number and opting in on our website, forms, or by texting an opt-in keyword, you consent to receive text messages from Refuge Memorial. Message frequency varies. Message and data rates may apply.

  • Opt-out: Text STOP to end. You may also reply STOP ALL, CANCEL, UNSUBSCRIBE, or QUIT. You will receive one final message confirming your opt-out.

  • Help: Text HELP for help or contact us at (909) 610-6190 or Contact@refugememorial.com.

  • Eligibility: You must be the account holder or authorized user of the number provided.

  • Carriers: Carriers are not liable for delayed or undelivered messages.

  • Support hours: Messaging support is available during standard business hours.

Required A2P/CTIA disclosures:
We do not share mobile phone numbers with third parties for their marketing or promotional purposes. Opt-in data and consent for text messaging will not be shared with any third parties. Information may be disclosed to service providers solely to support our services (for example, message delivery and customer support).

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the site, remember preferences, and analyze usage. You can modify cookie settings in your browser; disabling cookies may affect site functionality.

6. How We Share Information

We may share information with:

  • Service providers that perform services for us (hosting, analytics, communications, customer support) under contracts that limit their use of your information;

  • Legal and safety recipients if required by law, regulation, or to protect rights, safety, and security;

  • Business transfers (e.g., merger, acquisition), subject to this Policy’s protections.

We do not sell or rent personal information, and we do not share mobile numbers for third-party marketing.

7. Data Retention

We retain information only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. We maintain records of messaging consent and opt-out requests to comply with applicable rules.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure; please use caution when transmitting data online.

9. Your Privacy Choices

  • Access/Update: Contact us to request access to or corrections of your information.

  • Marketing emails: You can opt out of promotional emails by following the instructions in those messages.

  • SMS/MMS: Reply STOP to opt out at any time (see Section 4).

  • Cookies: Use your browser settings to manage cookies.

10. California Privacy Notice

If you are a California resident, you may have rights to: (i) know/access the categories and specific pieces of personal information we collected; (ii) delete personal information; (iii) correct inaccurate information; (iv) limit use or disclosure of sensitive information (if applicable); and (v) opt out of certain sharing. We do not sell personal information and we do not share mobile numbers for cross-context behavioral advertising. To exercise rights, contact us using the details below. We will verify your request consistent with applicable law and respond within the required timeframe.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. International Users

We operate in the United States. If you access our services from outside the U.S., you consent to the transfer of your information to the U.S., where privacy laws may differ.

13. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy and update the “Effective Date” above.

14. Contact Us

Refuge Memorial
21450 Golden Springs Drive, Walnut, CA 91789
Phone: (909) 610-6190
Email: Contact@refugememorial.com